Customer Service Representative

Waters Fanta Insurance Agency is seeking a Customer Service Representative to join our team! We are an established, award winning Independent Insurance Agency in Downtown Parkersburg. This front-line customer service position requires excellent communication skills. Successful candidates who demonstrate the ability to learn and grow within the agency will be afforded advancement and career opportunities.

If you are outgoing, comfortable, and confident when working with people both over the phone and in person and hardworking, this may be the job for you.

To apply, please email resume and references to Amy Caruthers at acaruthers@fantainsurance.com.

Responsibilities:

·         Answer and route incoming calls

·         Handle customer inquiries

·         Research & provide information regarding policies, billing, claims assistance, and other tasks as assigned

·         Document and update customer records based on interactions

·         Administrative skills, such as creating marketing letters, answering email requests

·         Payment processing

Qualifications:

·         Previous experience in customer service and payment processing required

·         Insurance experience a plus, however training will be provided and not necessary

·         Ability to build rapport with clients

·         Ability to prioritize and multitask

·         Positive and professional demeanor

·         Excellent written and verbal communication skills

·         Strong computer skills

·         High School Diploma is required

Job Type: Full-time

Benefits:

·         401(k) matching

·         Paid time off

·         Monday to Friday, 8:30 a.m. – 5:00 p.m.

·         In-person

·         Office